Responsible Gaming at adds96

At adds96, we are committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Gambling is a form of entertainment — and like all entertainment, it is most enjoyable when approached responsibly, with clear boundaries and full awareness of the risks involved.

This page outlines adds96's responsible gaming policies, the practical tools available to every registered player, guidance on recognising when gambling may be becoming a problem, and the steps you can take to get help. We encourage all players to read this page carefully and to make full use of the tools described here.

If at any point you feel that gambling is no longer fun — or if it is causing you financial, emotional, or personal stress — please reach out to our support team immediately at [email protected]. Our team is available 24 hours a day, 7 days a week, and will treat your enquiry with complete confidentiality and without judgement.

adds96 enforces a strict minimum age policy of 21 years across all games, sports betting markets, and casino products. This applies to every player in Bangladesh regardless of the payment method used or the device through which the Platform is accessed.

During the account registration and identity verification process, adds96 requires players to confirm their date of birth and to provide valid government-issued identification (such as a Bangladeshi NID card or passport). Where our team has any doubt about a player's age, the account will be suspended pending receipt and verification of a valid ID document. Any winnings accrued on an account found to belong to a person under 21 will be forfeited.

We strongly encourage parents and guardians to use device-level parental control software to prevent underage individuals from accessing online gambling platforms. If you believe a minor in your household has accessed adds96, please contact us immediately at [email protected] so that we can act without delay.

Deposit limits are one of the most effective tools available to help you manage your gambling spend. adds96 allows every player to set a daily, weekly, or monthly deposit limit directly from the Account Settings section of the Platform.

Once a deposit limit is set, it takes effect immediately. If you choose to lower your limit, the reduction applies right away. If you wish to raise your limit, a mandatory 7-day waiting period is enforced before the higher limit becomes active. This cooling-off period is a deliberate design choice — it gives you time to reconsider and ensures that impulse decisions made in the moment cannot immediately override the boundaries you set for yourself when thinking clearly.

Example: if you set a weekly deposit limit of ৳5,000, you will be unable to deposit more than ৳5,000 across all payment methods — including bKash, Nagad, Rocket, Upay, and bank transfers — within any rolling 7-day period, regardless of whether you have withdrawn funds in that period.

Self-exclusion is a formal, account-level block that prevents you from gambling on adds96 for a defined period or permanently. It is the strongest protective measure available and is designed for players who feel they need a complete break from gambling.

adds96 offers the following self-exclusion periods:

• 6 months — a fixed break with a mandatory 30-day reactivation review period at the end
• 1 year — a longer break, subject to the same 30-day review before reactivation
• 5 years — an extended exclusion for players who want a significant long-term barrier
• Permanent / Indefinite — your account is closed permanently with no option to reopen

During a self-exclusion period, adds96 will close your account, cancel any pending bonuses, and make reasonable efforts to ensure you do not receive marketing communications. Any funds remaining in your account balance at the time of exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.

To request self-exclusion, contact our support team via email at [email protected] with the subject line "Self-Exclusion Request". Your account will be suspended immediately upon receipt of your request and permanently closed within 24 hours.

Sometimes you may simply need a short pause — not a full self-exclusion, but a brief period away from the Platform to reset and reflect. The adds96 time-out feature allows you to suspend your account for a defined short-term period:

During a time-out, your account balance is preserved and will be available to you once the time-out period expires. To activate a time-out, contact our 24/7 support team and your request will be processed immediately.

adds96 takes the protection of young people very seriously. Beyond enforcing our own 21+ age gate, we recommend the following steps for households where children or teenagers may share a device used to access adds96:

• Enable parental control software or browser-level content filters on shared devices.
• Do not save your adds96 username, password, or payment credentials on shared or family devices.
• Log out of your adds96 account after every session on a shared device.
• Have age-appropriate conversations with young people in your household about the risks of gambling.

If you have any reason to believe a minor has accessed or attempted to access adds96, please contact us at [email protected] immediately. We will investigate and take action without delay.