Privacy Policy – adds96 Bangladesh Casino & Betting

Last updated: January 2026

This Privacy Policy ("Policy") describes how adds96 ("adds96", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of users ("Player", "User", "you") who access the adds96 website, mobile platform, casino lobby, sportsbook, and all associated services (collectively, the "Platform").

By registering an account with adds96 or by continuing to use the Platform after this Policy has been published or updated, you confirm that you have read and understood this Policy and that you consent to the data practices described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately and request account closure by contacting our support team.

This Policy should be read alongside adds96's Terms & Conditions and Responsible Gaming page, both of which form part of the overall agreement between you and adds96.

🔐 Privacy at a Glance

Six core commitments that define how adds96 handles your personal data.

🚫

We Never Sell Your Data

adds96 does not sell, rent, or trade your personal information to third-party marketers under any circumstances.

🔒

SSL Encryption

All data transmitted between your device and adds96 is protected by industry-standard SSL/TLS encryption protocols.

🎯

Purpose-Limited Use

Your data is collected only for specific, legitimate purposes — account operation, identity verification, payments, and legal compliance.

🗑️

Right to Deletion

You may request deletion of your personal data at any time, subject to legal retention obligations that apply to gambling operators.

👁️

Right to Access

You are entitled to request a copy of the personal data adds96 holds about you, free of charge, at any time.

🍪

Cookie Transparency

adds96 uses only essential and analytical cookies. No third-party advertising cookies or cross-site tracking technologies are deployed.

1. Personal Data We Collect

adds96 collects data in two ways: information you provide directly, and data generated automatically when you use the Platform.

📝 Data You Provide Directly

When you register an account, make a deposit or withdrawal, contact support, or interact with any feature on the Platform, you may provide:

Full legal name
Date of birth
Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other)
Bangladeshi mobile phone number
Email address
Government-issued identification documents (National ID card / NID, passport, or driving licence)
Payment account details (bKash number, Nagad number, Rocket number, Upay number, bank account details)
Any communications you send to our support team via live chat or email

📡 Data Collected Automatically

When you access the Platform, our systems automatically record certain technical data, including:

IP address and approximate geographic location
Device type, operating system, and browser version
Session start and end times, pages visited, and features used
Game history — including game titles, bet amounts, and outcomes
Transaction logs — deposit amounts, withdrawal requests, and payment method used
Cookies and similar tracking technologies (see Section 7 for full cookie details)

This technical data is used to operate the Platform securely, detect fraud, and improve the overall user experience. It is never used to build advertising profiles or sold to data brokers.

🪪 Identity Verification Data

adds96 is required to verify the identity of players before processing withdrawals and to comply with its anti-money laundering (AML) obligations. For this purpose, we may collect scanned or photographed copies of your NID card, passport, utility bill, or bank statement as proof of identity and proof of address. These documents are processed in a secure environment and retained only for as long as legally required.

2. How We Use Your Personal Data

adds96 processes your personal data only for specific, legitimate purposes. We do not process data in ways that are incompatible with the original purpose of collection. The main purposes for which we use your data are set out below.

Account operation

To create and maintain your adds96 player account, authenticate your login sessions, and provide access to all Platform features.

Payment processing

To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi banks.

Identity verification

To confirm your age (21+ requirement), verify your identity, and comply with AML and know-your-customer (KYC) obligations.

Fraud prevention

To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and money laundering on the Platform.

Customer support

To respond to your enquiries, resolve account disputes, and improve service quality through interaction history.

Responsible gaming

To monitor player behaviour for signs of problem gambling and to apply limits, cool-off periods, or self-exclusion as requested or required.

Legal compliance

To meet record-keeping obligations and to respond to lawful requests from competent authorities where applicable.

Platform improvement

To analyse aggregated, anonymised usage patterns and improve game selection, performance, and the overall adds96 experience.

Marketing (opt-in)

To send you promotional offers, bonus notifications, and seasonal promotions (e.g., BPL, Eid, Pohela Boishakh specials) only where you have provided explicit consent.

3. How We Share Your Data

adds96 does not sell your personal information to any third party. We share data only in the limited circumstances described below, and only to the extent strictly necessary for the specified purpose.

💳 Payment Service Providers

To process your deposits and withdrawals, adds96 shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers operate under their own privacy policies and data processing agreements and are contractually bound to use your data solely for the purpose of completing your transactions.

🎮 Game Studio Partners

The adds96 Platform integrates games developed by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, certain technical data (such as your player session token and bet history for that session) may be processed by the studio's servers to operate the game. These studios do not receive your personally identifiable information such as your full name, NID details, or payment account numbers.

🪪 Identity Verification Partners

To perform KYC checks, adds96 may share copies of your identity documents with accredited identity verification service providers. These providers are bound by strict data processing agreements and are not permitted to retain your documents beyond the verification period or use them for any other purpose.

⚖️ Legal and Regulatory Authorities

adds96 may disclose personal data to competent authorities where required by applicable law, court order, or in connection with the investigation of suspected fraudulent or criminal activity. We will only disclose the minimum amount of data necessary to comply with a lawful request and will notify affected players where legally permitted to do so.

4. Data Retention

adds96 retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with applicable record-keeping requirements for online gaming operators. The general retention periods that apply to different categories of data are outlined below.

📅 Retention Periods

Account registration data (name, date of birth, address, mobile number): Retained for the duration of your account plus a minimum of five years after account closure.
Transaction records (deposit and withdrawal history): Retained for a minimum of five years from the date of each transaction.
Identity verification documents (NID, passport scans): Retained for a minimum of five years from the date of verification.
Customer support communications: Retained for two years from the date of the final message in each support thread.
Technical logs (IP addresses, session data): Retained for up to 12 months, after which they are anonymised or deleted.
Marketing consent records: Retained until you withdraw your consent, plus six months thereafter as evidence of prior consent.

Once a retention period expires, data is securely deleted or anonymised in accordance with adds96's internal data destruction procedures.

5. Your Privacy Rights

As a player on the adds96 Platform, you have the following rights with respect to your personal data.

👁️ Right of Access

You have the right to request a copy of the personal data that adds96 holds about you. We will respond to verified access requests within 30 calendar days, free of charge, by delivering a structured summary of your data to the email address registered on your account.

✏️ Right of Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details (such as your mobile number or residential address) directly from your account settings. For changes to core identity data (name, date of birth), please contact our support team and provide supporting documentation.

🗑️ Right to Erasure

You may request deletion of your personal data by contacting adds96 support. We will fulfil erasure requests in full where we are not subject to a legal obligation to retain the data concerned. Where legal retention obligations apply (for example, transaction records required for AML compliance), we will retain only the minimum data required by law and delete the remainder.

📵 Right to Withdraw Marketing Consent

If you have opted in to receiving promotional communications from adds96 (including bonus offers, BPL season promotions, Eid specials, or general newsletter updates), you may withdraw that consent at any time by contacting our support team or by using the unsubscribe mechanism included in each marketing message. Withdrawal of consent does not affect the lawfulness of marketing communications sent prior to your withdrawal.

6. Cookies & Tracking Technologies

adds96 uses cookies — small text files stored on your device — to operate the Platform correctly and to understand how players interact with it. We use the minimum number of cookies necessary to deliver a functional and reliable service.

🍪 Cookie Categories

Strictly necessary cookies: Required for the Platform to function — they manage your login session, maintain your wallet balance display, and keep the Platform secure. These cannot be disabled without breaking core functionality.
Analytical cookies: Used to collect aggregated, anonymised data about how players navigate the Platform, which games are most popular, and where technical errors occur. This data is used exclusively to improve adds96 and is not shared with advertising networks.
Preference cookies: Store your language and display preferences so the Platform remembers your settings between sessions.

adds96 does not use third-party advertising cookies, cross-site tracking pixels, social media tracking scripts, or any technology that builds a profile of your browsing behaviour outside of the adds96 Platform. You may manage or delete cookies through your browser's settings at any time. Disabling strictly necessary cookies will affect your ability to log in and use the Platform.

7. Data Security

adds96 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key measures include:

🛡️ Security Measures

SSL/TLS encryption: All data transmitted between your device and adds96 servers is encrypted in transit using industry-standard SSL/TLS protocols.
Password hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. adds96 staff cannot view your password in plain text at any time.
Access controls: Internal access to player data is restricted to authorised staff who require it to perform their job functions. All internal access is logged and audited.
Secure data centres: Player data is stored on servers hosted in secure data centre facilities with physical access controls, redundancy systems, and regular security audits.
Fraud monitoring: Automated systems monitor the Platform continuously for suspicious activity including unusual login locations, rapid-fire transactions, and patterns consistent with account takeover attempts.

While adds96 takes all reasonable steps to protect your data, no internet-based system is completely immune to security risks. You are responsible for maintaining the confidentiality of your account password and for notifying adds96 immediately at [email protected] if you suspect any unauthorised access to your account.

8. Minors & Age Restriction

The adds96 Platform is strictly for adults aged 21 years and older. adds96 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has registered an account or provided personal data, we will immediately close that account, delete the associated personal data (subject only to any mandatory legal retention obligations), and cancel any pending transactions.

If you are a parent or guardian and believe that a minor in your care may have accessed the adds96 Platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action. We also encourage the use of device-level parental controls to prevent minors from accessing online gambling platforms.

9. Changes to This Privacy Policy

adds96 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable legal requirements. The date at the top of this page will always indicate when the Policy was last revised. For material changes — those that significantly affect how we use your personal data or your rights — we will notify registered players via an on-platform notification or by email to the address on file, at least 14 days before the change takes effect. Your continued use of the Platform after any revised Policy takes effect constitutes your acceptance of the updated terms.

10. Contact & Privacy Enquiries

📬 Get in Touch

For all privacy-related questions, data access requests, or concerns about how adds96 handles your personal information, please reach out to our team:

Email: [email protected]
Subject line for privacy requests: "Privacy Request"
Support hours: 24 hours a day, 7 days a week

We aim to acknowledge all privacy enquiries within 48 hours and to provide a full response within 30 calendar days of receipt.

adds96 Privacy Policy